Branch Manager – Kozhikode

Key Responsibilities

• Manage the day-to-day operations of the Kozhikode branch and ensure smooth functioning.
• Manage caregiver and staff deployment based on client requirements.
• Coordinate with clients, caregivers, and families to ensure effective service delivery.
• Monitor branch performance and achieve business, revenue, and operational targets .
• Develop and maintain strong relationships with existing and prospective clients.
• Handle client concerns, complaints, and service-related issues and ensure timely resolution.
• Supervise and guide office staff, field staff, coordinators, and caregivers .
• Monitor staff attendance, performance, discipline, and productivity.
• Conduct regular staff follow-ups and performance reviews.
• Coordinate with the Recruitment and Operations teams to meet manpower requirements.
• Ensure adequate caregiver availability and timely deployment.
• Maintain high standards of service quality and customer satisfaction .
• Ensure proper documentation, records, and compliance with company procedures.
• Prepare and submit daily, weekly, and monthly branch performance reports to management.
• Identify opportunities for business growth, client acquisition, and service expansion in the Kozhikode region.
• Support management initiatives, campaigns, and other branch-level activities.

Minimum Qualification

• Bachelor's Degree in any discipline.

Experience