Branch Manager

The Branch Manager is responsible for overseeing all aspects of branch operations, with a strong focus on customer acquisition, team development, and financial management. The role demands both strategic oversight and hands-on leadership to ensure operational efficiency, customer satisfaction, and sustainable growth.

Duties and Responsibilities

Drive branch growth by acquiring new clients and maintaining strong relationships with existing ones.

Ensure excellent customer service by fostering an environment of continuous improvement and accountability.

Regularly visit key clients to identify opportunities for further business development.

Oversee branch operations to ensure compliance with industry regulations and internal standards.

Use financial reports to manage cash flow, improve transportation yield, and control expenses.

Focus on driving profitable growth by increasing revenue and improving operational efficiency.

Develop and implement strategies to keep the branch competitive in the freight forwarding market.

Leverage market insights to adapt and enhance the branch’s operational performance.

Work closely with the leadership team to align branch goals with overall company objectives.

Promote a culture of integrity, transparency, and constructive feedback within the branch.

Travel as required.

Supervisory Responsibilities

Hire, train, and develop a high-performing team aligned with the company’s mission.

Foster a culture of open dialogue and constructive feedback, encouraging growth and continuous improvement.

Smoothly integrate new hires into the organization and provide ongoing support for their development.

Recognize and reward top performers while creating growth opportunities for all employees.

Educational background / Work experience

Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field is preferred.

At least 5 years of progressive experience in the freight forwarding industry, or 10 years of equivalent work experience is preferred.

Skills & Competencies

Lead Yourself: Honor your commitments, act as a strong ambassador for the company, and maintain a high level of self-awareness.

Lead Your Team: Set ambitious goals for the branch team, track performance, and motivate employees to deliver outstanding results.

Lead Your Business: Act in the interest of ONE DSV, ensuring branch operations align with the broader organizational goals.

Strong leadership, team-building, and delegation skills.

Excellent communication, analytical, and problem-solving abilities.

Ability to manage multiple tasks effectively under pressure and adapt to changing market conditions.

High level of initiative and personal accountability.

Language skills

Fluency in English is required.

Knowledge of additional languages is a plus.

Computer Literacy

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Physical and/or Mental Requirements / Working Conditions

Physical Demands

Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Hours can be extensive as well as occasionally staggered for multi-shift access. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Minimal travel maybe required for this role domestically and internationally.

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For this position, the expected base pay range is $115,000 - $143,000 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.