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Branch Manager
American Welding and Gas
Elizabethtown, USA
Full-time
Mid
Onsite
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- Lead and promote safety; organize safety meetings and strictly enforce safety rules.
- Ensure customer deliveries are dispatched in a cost-effective manner that meets customer expectations.
- Ensure phone, walk-in, and delivery customer service is upbeat, friendly, and tailored to identify the customer's need and solve it.
- Through management of sales, margins, and expenses, improve the operating income performance of the branch.
- Through management of the store ranking metrics, improve the branch's store ranking.
- Review and understand monthly financial statements and adjust to improve performance.
- Coordinate activities with other branches and/or immediate branch personnel to resolve any customer, sales or operational problems or inquires and ensure that issues are handled in a manner that enhances customer satisfaction.
- Accurately complete and submit all sales-related paperwork (e.g., shippers, invoices, inventory/tank audits, month-end reports, cash reconciliations, deposits, etc.) in a timely manner.
- Participate in the preparation of market information and annual sales analysis and forecast.
- Manage all branch personnel in accordance with company policies by hiring, training, motivating, planning and directing work, providing performance feedback, developing associates and resolving associate issues.
- Coordinate sales promotion activities and maintain and stock merchandise and display it so that it is attractive to customers. Maintain a clean and attractive store.
- Responsible for timely and quality performance appraisals of assigned personnel.
- Work in accordance with all policies and procedures and rules as prescribed by State and Federal law and the Company.
- Evaluate and monitor day-to-day activities of the branch to ensure cost effective operations and make changes to ensure same when required.
- Sell profitable sales growth to new and existing opportunities.
- Other duties may be assigned.
- Bachelor's degree or equivalent experience.
- Previous management experience.
- Intermediate level computer skills.
- A team player who takes ownership, creates solutions and drives for results to get the job done.
- Excellent communicator who expresses consistency in words and actions, communicates directly and honestly.
- Ability to work independently and under pressure to meet deadlines.
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