Branch Manager

Hires and develops quality staff ensuring proper skills and staffing levels to ensure the highest level of customer service

Regularly (at a minimum monthly) meets one-on-one with each direct report to determine team needs and career goals. Conversations should be documented for coaching opportunities

Ultimately responsible for ensuring that all staff are trained in sales and service techniques

Promotes core deposit growth through creation and management of in branch sales promotions

Monitors branch trends via daily review of the Vital View Dashboard to monitor deposit base, transaction counts, cost of funds; ensures the staff is aware of the branch progress via staff meetings white boards, etc. Also investigates and follows up on significant changes in branch status of existing customers. Informs the VP Area Manager of potential issues

Ensures effective communication to staff regarding items communicated in Branch Manager meetings and any implementation of policy and procedure changes as approved by Senior Management; also, schedules and conducts any necessary training for staff to ensure all staff members are aware of changes

Quickly resolves issues of non-performance including termination in accordance with Poppy Bank policies and procedures

Conducts annual performance and compensation reviews for direct reports

Maintains knowledge of security and safety policies and strictly adheres to established procedures; and ensures branch staff is properly trained and made aware of any changes to the branch’s plan and procedures

Communicates goals to staff regarding the overall profitability of the branch; implements costs controls, income generation, and branch marketing efforts; monitors expenses to ensure compliance with budget. Partner with Branch Operations Officer/Branch Operations Specialist in the completion of monthly Certification packages, and review for completeness prior to submission

Ultimately accountable for branch performance on audits and compliance with established bank operating procedures and practices

Ensures operational quality control based on published procedures and initiates corrective actions; ensures that the branch is following established Bank policies, procedures and state and federal regulations

Participates and directs day to day operations for the branch; approves large deposits and withdrawals; reviews and approves daily reports according to published procedures

Reviews NSF and overdraft reports for the branch and approves or declines such exceptions within established limits in the Transaction Approval Authority matrix

Enforces superior customer service through example along with periodic meetings and presentations on this topic. Manages the branch mystery shops and provides coaching to accomplish the branch goal

Creates a warm, welcoming, and friendly experience for all customers and employees. Models’ exemplary customer service qualities demonstrating a positive, can-do attitude and customer first culture

Actively manages client issues before they escalate to senior management. Manages processes, solves, and answers complex business and consumer account transactions, i.e., is proactive

Works with staff to generate ways to pleasantly surprise customers, differentiating the bank from competitors

Assists customers with account servicing needs and resolves difficult customer issues with diplomacy

May function in any branch capacity and serves as a resource for complex account servicing needs

Develop and execute sales strategies, relationship building and community strategies that are aligned with the branch’s goals. Strategies include but are not limited to outbound/appointment calls, in person meetings, business networking and participation in branch and community events

Research branch market area to create and implement effective sales techniques which will generate additional new accounts and new deposits

Develop and coach branch team sales skills while ensuring high product knowledge

Ensure branch team is actively profiling customers to understand their complete financial picture and to identify opportunities to deepen and grow relationships

Implement tactical plans to actively call on new and prospective customers, exploring needs and cross-selling bank products and services

Work closely with Area Manager and SVP Regional Sales Manager to partner in joint marketing plans and cross-selling efforts

Refer small business credit opportunities and work with the loan department to facilitate application process

Coaches team to participate in initiating quality referrals

Promotes the Bank’s CRA policies and programs; participates in various professional, civic and community activities; as needed, forwards all related documents, comments, or requests to the CRA Officer

Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed

Other duties as assigned

The incumbent in the course of performing this position frequently spends time writing, typing, speaking, listening, operating basic business equipment, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, walking, standing, reading documents or instruments, detailed work, problem solving, client contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions. The incumbent for this position will occasionally lift up to 15 pounds, pull, squat, kneel and reach. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The work environment is typically quiet to a moderate noise level.

Travel is required. It is primarily local during the business day, and occasionally there will be out-of-area and overnight travel.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management reserves the right to change this position description at any time.

See qualifications above.

Poppy Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For San Francisco Postings, review 2026 Fair Chance Ordinance .

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