Boutique Manager | Oakbrook

• Set and track realistic individual KPIs for employees and motivate staff through clear communication, and consistent coaching and feedback. ​
• Set and track realistic individual KPIs for employees and motivate staff through clear communication, and consistent coaching and feedback. ​
• Coach and develop skills and knowledge of all team members using Dior tools and training materials. ​
• Transmit your passion for retail and elevated client experiences. Spread a culture of excellence, client-centricity, and continuous improvement. ​
• Foster a positive working environment and create a culture of psychological safety, feedback, encouraging diversity, mutual respect and teamwork​
• Oversee annual review process for all store employees​
• Assist in recruiting top talent who embody the PCD Mission, Vision, and Values. Play an active role in their onboarding, development and retention​
• In partnership with Retail Operations and HRBP, manage scheduling, time off requests, payroll, commission, overtime, employee relations, disciplinary action procedures, and ensure compliance with company policies and state and federal labor laws. ​
• Ensure compliance to mandatory training programs as required. ​

• Ensure exceptional client and service centric mind-set in the team ​
• Ensure team are aware and supporting all client development and client experience strategies, goals, and standards. ​
• Animate actively the implementation and success of Dior launch plan and animations​
• Effectively manage internal and external communication to ensure successful events in store and/or remotely​
• Proactively propose and execute in-store and remote actions to drive traffic to the store, to recruit new customers and to develop customer loyalty, guaranteeing excellent service​
• Master and leverage client data to retain, recruit and grow client loyalty (CRM)​
• Meet annual “voice of client” standards as defined by corporate (NPS, Client Experience Assessment + Dior service signature) ​
• Organize, set up and host events (e.g. beauty classes), partnering with corporate events team on planning and execution, ensuring to meet Dior client experience standards

• 3 years + as a Business or Boutique Manager directly managing a team of 5 to 10 people minimum, preferably in the luxury retail environment or fragrance brand​
• Proven track record in achieving retail results (sales and profitability)​
• Proven record of working within a luxury retail environment​
• Experience executing well planned and successful prestigious brand events (would be a plus)
• Excellent selling and customer service skills
• Strong beauty knowledge and rich vocabulary regarding beauty universe, trends and competitive landscape​
• Exceptional ability to connect with clients and nurture long term client relationships​
• People management experience (able to lead, manage, motivate, coach and develop people)​
• Excellent writing, communication and interpersonal skills, fluent in “local language”.​
• Digital savvy; experience/comfortable with operational POS systems​
• Proficient in Microsoft Office, Word, Excel. Outlook, HRIS systems, Power Point, Client tracking systems and Point of Sales (POS).
• Able to work on weekends, holidays and evenings

Additional information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $100,000-$120,000.