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Boutique Manager
Longines Watch Co. Francillon Ltd.
Jeddah, KSA
Full Time
Manager
Onsite
1 months ago
Sales ManagementClient Relationship ManagementCRMVisual MerchandisingInventory ManagementTeam Leadership
Free
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Sales ManagementClient Relationship ManagementCRM
About the Role
Longines Watch Co. is seeking a Boutique Manager in Jeddah to lead sales excellence, client experiences, and team performance at its luxury watch boutique. The role involves driving commercial performance, developing VIP client relationships, managing operations, and ensuring brand standards.
Key Skills for This Role
Sales ManagementClient Relationship ManagementCRMVisual MerchandisingInventory ManagementTeam Leadership
Responsibilities
- Achieve and exceed boutique sales targets, KPIs, and profitability objectives
- Monitor sales performance, conversion rates, ATV, and UPT; analyze reports and identify growth opportunities
- Ensure delivery of exceptional customer experiences across all client touchpoints
- Develop and maintain relationships with VIP and loyal customers; lead CRM and clienteling activities
- Lead, coach, motivate, and develop the boutique team; conduct performance reviews and training
- Oversee daily boutique operations, inventory management, cash handling, and reporting
- Ensure compliance with company policies, security procedures, and brand standards
- Ensure execution of Longines visual merchandising guidelines and maintain boutique presentation
- Prepare and review boutique performance reports; support budgeting, forecasting, and sales planning
Requirements
- Bachelor's Degree in Business, Management, Marketing, or related field preferred
- Minimum 8 years of retail experience with proven leadership success
- Luxury retail, watches, jewelry, or premium retail experience preferred
- Strong leadership, communication, and people management skills
- Strong commercial awareness and sales management capabilities
- Experience with retail systems and Microsoft Office applications
- Fluent in English; Arabic preferred
Full Job Posting
Job Purpose
- To lead the Longines Boutique in achieving sales excellence, delivering exceptional client experiences, and maintaining the brand’s reputation and standards.
- The Boutique Manager is responsible for driving commercial performance, developing client relationships, leading the boutique team, and ensuring operational excellence.
Key Responsibilities
- Achieve and exceed boutique sales targets, KPIs, and profitability objectives.
- Monitor sales performance, conversion rates, ATV, and UPT; analyze reports and identify growth opportunities.
- Develop and execute action plans to maximize boutique performance.
- Ensure delivery of exceptional customer experiences across all client touchpoints.
- Develop and maintain relationships with VIP and loyal customers; lead CRM and clienteling activities.
- Lead, coach, motivate, and develop the boutique team; conduct performance reviews and training.
- Oversee daily boutique operations, inventory management, cash handling, and reporting.
- Ensure compliance with company policies, security procedures, and brand standards.
- Ensure execution of Longines visual merchandising guidelines and maintain boutique presentation.
- Prepare and review boutique performance reports; support budgeting, forecasting, and sales planning.
Qualifications & Experience
- Bachelor's Degree in Business, Management, Marketing, or related field preferred.
- Minimum 8 years of retail experience with proven leadership success.
- Luxury retail, watches, jewelry, or premium retail experience preferred.
- Strong leadership, communication, and people management skills.
- Strong commercial awareness and sales management capabilities.
- Experience with retail systems and Microsoft Office applications.
- Fluent in English; Arabic preferred.
Competencies
- Team Leadership, Coaching & Development, Decision Making, Accountability, Performance Management.
- Sales Management, Business Development, Customer Relationship Management, Clienteling, Commercial Awareness.
- Retail Operations, Inventory Management, Compliance & Controls, Business Reporting, Problem Solving.
Key Performance Indicators (KPIs)
- Boutique Sales Achievement (%), Sales Growth (%), Conversion Rate, ATV, UPT.
- New Client Acquisition, CRM Data Completeness, Repeat Customer Rate, VIP Client Retention.
- Team Sales Achievement, Employee Retention, Training Completion Rate.
- Inventory Accuracy, Audit Compliance Score, Boutique Standards Compliance.
- Customer Satisfaction Score, Mystery Shopper Results, Service Quality Compliance.
Working Relationships
- Internal: Brand Manager, Assistant Boutique Manager, Sales Associates, Marketing, Finance, HR, Logistics.
- External: Customers, VIP Clients, Mall Management, Brand Representatives, Service Providers.
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