linkedin
Booking Supervisor
PH HOTEL
Bolzano, UAE
Full Time
Mid
Onsite
4 weeks ago
Reservations ManagementCustomer ServiceB2B SalesRevenue OptimizationItalian LanguageGerman Language
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Reservations ManagementCustomer ServiceB2B Sales
About the Role
PH HOTEL, part of Podini Spa, is seeking a Booking Supervisor for its three high-end hospitality properties in Bolzano, Italy. The role manages individual and business reservations, B2B relationships, and revenue optimization.
Key Skills for This Role
Reservations ManagementCustomer ServiceB2B SalesRevenue OptimizationItalian LanguageGerman Language
Responsibilities
- Provide excellent, professional, and personalized customer service in line with property standards.
- Manage quote requests, reservations, confirmations, modifications, and cancellations efficiently.
- Handle communications with guests via phone, email, and other official channels.
- Manage and develop relationships with travel agencies, tour operators, and commercial partners.
- Adopt a consultative sales approach to maximize conversion and upselling opportunities.
- Collaborate with Front Office and Marketing to optimize occupancy and sales mix.
- Monitor waiting lists to maintain high occupancy throughout the year.
- Verify payment receipts and update management system.
- Prepare and update reports in collaboration with Sales & Marketing Manager.
- Coordinate with internal departments (Front Office, Revenue, Administration, F&B) for smooth service.
Requirements
- Excellent knowledge of Italian, German, and English
- Previous experience as Booking Agent, Reservations Agent, or in hospitality commercial roles
- Strong problem solving, organizational, and time management skills
- Customer and commercial result orientation
- Excellent communication and interpersonal skills (B2C and B2B)
- Negotiation skills and commercial sensitivity
- Precision, reliability, discretion, and attention to detail
- Proactive attitude, flexibility, and team spirit
Full Job Posting
Role Description
- PH HOTEL is the hospitality branch of Podini Spa, a family group with four generations of entrepreneurial tradition based in Bolzano.
- Expresses a concept of high end hospitality based on relationship, culture, quality, and responsibility towards the local community.
- For all three properties: Castel Hörtenberg, Stadt Hotel Città, and Palais Hörtenberg.
- Booking Supervisor reports to Sales & Marketing Manager.
- Key role in managing and developing individual and business reservations (B2C and B2B).
Main Responsibilities
- Provide excellent, professional, and personalized customer service.
- Manage quote requests, reservations, confirmations, modifications, and cancellations.
- Enter reservations correctly in the system including notes and preferences.
- Handle guest communications via phone, email, and other channels.
- Resolve complaints or issues promptly and customer oriented.
- Manage and develop relationships with travel agencies, tour operators, and commercial partners.
- Support B2B sales activities and ensure correct application of commercial conditions.
- Collaborate with groups department for payments and invoicing.
- Adopt consultative sales approach to maximize conversion and upselling.
- Collaborate with Front Office Manager and Marketing to optimize occupancy and sales mix.
- Monitor waiting lists to maintain high occupancy.
- Verify payment receipts and update management system.
Requirements
- Excellent knowledge of Italian, German, and English.
- Previous experience as Booking Agent, Reservations Agent, or in hospitality commercial roles.
- Strong problem solving, organizational, and time management skills.
- Strong customer and commercial result orientation.
- Excellent communication and interpersonal skills (B2C and B2B).
- Negotiation skills and commercial sensitivity.
- Precision, reliability, discretion, and attention to detail.
- Proactive attitude, flexibility, and team spirit.
- Ability to work in a team and contribute to a shared strategic vision.
Workplace
- Work location: Bolzano (BZ), Italy.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career