Billing Supervisor

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

PRIMARY FUNCTION / POSITION OVERVIEW: Responsible for Service Billing customers with the objective of timely billing in accordance with contract terms. Direct supervision of Invoicing Specialist team to improve billing accuracy, while improving customer satisfaction. Participate in and facilitate monthly conference calls with FO as needed.

ESSENTIAL FUNCTIONS: Describe the key responsibilities of the position in order of importance and identify % of time spent on that responsibility. 35% 1. Team Management: - Supervise 8-12 Invoicing specialists’ daily functions including but not limited to periodic formal reviews of performance, actions, metrics, measurements and KPIs. - Develop team members through training classes and direct supervision. - Ensure billing team is following procedures outlined in SEC SRM policy and Service SOPs - Set team billing targets and KPIs and continually monitor actual vs target. 35% 2. Billing Accuracy and Efficiency: - Consistently improve quality of billing to reduce revision invoice volume by ensuring all service billings are completed timely and in accordance with contract terms and conditions. - Monthly/Quarterly invoice audit for billing due list cleanup and ongoing review for billing upload accuracy into 3rd party systems. - Work closely with billing team and field organization to identify areas where improvement is needed and implement procedures according to findings. - Responsible for accuracy of customer billing forms. - Responsible for compliance with 3rd party billing platform requirements.

20% 3. Communication and Collaboration: - Responsible for driving improvement in billing opportunity / billing gaps (billing vs. work in progress) by communicating with the field organization and directly with customers. - Prepare for and lead conference calls for manual billing and GAP jobs with field organization. Highlight urgent billing issues and revisions required and actions needed to resolve. Set timeframes for resolution and monitor for completion. - Communicate with customers to discuss discrepancies, investigate complaints, verify accuracy, and correct errors in billing as needed. - Escalation of disputes to upper management as needed. 10% 4. Process & Technology Improvement - Work with RPA designers to automate time-consuming processes in SAP.