Billing Specialist

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay. ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations. TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers. In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers. Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value. HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains. Join HRS to shape the future of business travel, empowered by a culture of growth and

We are seeking a skilled Billing Issue Resolution Specialist (all genders) to join our team, focusing on addressing customer claims and resolving billing disputes. In this role, your expertise in efficient invoicing processes and your dedication to customer satisfaction will be pivotal in ensuring accurate billing and maintaining strong client relationships.

• Generate and process invoices accurately and efficiently for products and services provided to clients to ensure timely revenue generation • Manage and oversee the end-to-end resolution of customer claims and billing disputes (within the SAP BRIM system) to enhance customer trust and contribute to positive client experiences • Collaborate closely with Sales, Customer Service, and other relevant departments to understand the nature of customer claims and identify root causes of billing discrepancies • Implement proactive strategies to prevent recurring billing issues and disputes, working towards a sustainable solution • Maintain accurate and up-to-date records of customer claims, resolutions, and communication in compliance with company policies to ensure transparency, compliance, and the ability to learn from past resolutions • Act as the main point of contact for customers regarding billing disputes, providing exceptional customer service and ensuring timely and satisfactory issue resolution • Analyze trends and patterns in customer claims to identify systemic problems and recommend process improvements • Prepare comprehensive reports and presentations on customer claims, resolutions, and improvement initiatives for management review • Provide training and guidance to internal teams on proper billing practices, dispute resolution procedures, and SAP BRIM functionalities to enhance team capabilities and reducing errors