Billing Manager

9:30 a.m. to 5:30 p.m. with flexibility in accordance with the needs of the business .

Our current working from home policy allows for two days working from home, subject to business need. This policy is subject to change and does not form part of contractual terms.

Duties will include (but are not restricted to) :

Leading and managing team members and workloads within the Billing Team; resource planning, recruitment, training, performance feedback (day to day and formal appraisals), managing delivery, addressing staff matters, supporting and developing all team members.

Working closely with the firm’s Partners to ensure the team deliver accurate and timely entry of all billing transactions in accordance with internal and client service level agreements.

Work with the Director Financial Operations and the respective International Partners and Office managers to ensure the prompt delivery of their billing requirements.

Build on key client / Partner relationships to understand billing arrangements to develop invoice efficiency.

Produce and circulate key billing data (WIP, performance metrics, targets) to pro-actively drive billing performance.

Accountability for WIP in partnership with Revenue Controller Manager and Controllers ensuring key performance targets are achieved.

Develop communication and understanding of billing best practice throughout the business by leading on regular Finance Committee meetings, Partner meetings, department meetings and workshops.

To deliver billing services through a globally aligned platform supporting standard billing, eBilling, multi-payor, composite, international billing, and eInvoicing, ensuring consistent execution and service excellence across markets, clients, and geographies.

Pro-actively engage with wider business on process improvements. Continually gathering feedback and improving the customer experience.

Review PMS processes, drive change working with the global accounts function.

Continually review and identify process improvement opportunities and leading on the delivery once adequate consultation has been completed and agreed.