Billing Customer Service Supervisor

Supervises, coaches, and develops Customer Service team members.

Administers an effective system with effective processes to meet the organization’s needs.

Provides timely responses and actions to ensure processes are executed consistently with high customer service and quality standards.

Troubleshoots and resolves escalations and complaints with high urgency.

• Plans, coordinates, and administers customer service activities, including the development and supervision of Customer Service Representatives for the maximum utilization of resources
• Supervises, coaches, develops, and trains staff to achieve company and department objectives
• Communicates effectively to guarantee prompt and responsive service to customers’ immediate and long-term needs and requests, delivering first-rate service to meet or exceed their expectations
• Utilizes tools to manage quality and efficiency of transactions in a fast, accurate, customer friendly, and professional manner
• Ensures a high level of customer service and utilizes feedback to make continuous improvements
• Manages transactions and lifecycle of transactions within responsibility area to ensure accurate and timely results
• Monitors team dashboards and metrics and creates plans to address active and unresolved transactions
• Works cohesively with Service Managers, Service Technicians and Sales Representatives, Account Managers and Dispatcher Coordinators to meet the needs of the customer each and every day
• Continuously reviews current processes and procedures in order to improve and strengthen the customer experience and increase overall efficiency
• Performs other duties as required
• High School diploma or GED is required
• Associate degree in Business Administration or related field is preferred
• 5+ years of related experience
• Excellent verbal and written communication skills
• Excellent organizational and supervisory skills. Ability to plan, delegate and control the work process
• Good analytical/critical thinking
• Ability to multitask, prioritize, and manage time effectively

Founded in 1946, TDIndustries is a premier, employee-owned Mechanical, Electrical, and Plumbing (MEP) company delivering full-lifecycle building solutions—from design and construction to service and facilities maintenance.

We power critical environments like hospitals, schools, data centers, stadiums, and commercial buildings across Texas and the Southwest.