oracle
Bilingual Scheduling Dispatcher
BGIS
Montréal, CAN
Full-time
Mid · 1+ years experience
Onsite
Discovered 3 weeks ago
Free
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Work Requirements
- Must be able to work shifts, be on-call and be available to respond to emergencies
- Knowledge & Skills
- 1 to 3 years of dispatch, scheduling or customer service work experience
- Ability to work well under pressure
- Ability to prioritize work orders based on order of importance and impact
- Ability to allocate work orders that result in optimal human resource utilization
- Ability to understand service request requirements and assign work orders to appropriate Technicians
- Computer proficiency in MS Outlook, MS Excel along with ability to quickly learn service management databases
- Strong customer service orientation along with strong customer service skills and sense of urgency
- Good communication skills
- Understanding of and previous work experience within the facility management services organization, an asset
Licenses and/or Professional Accreditation
None required
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
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