Bilingual Project Support Specialist

• Communicate with suppliers, contractors, client representatives, warehouse teams, and internal stakeholders to confirm order details, shipping timelines, and delivery status.
• Serve as a primary point of contact for material-related inquiries and provide clear, accurate, and timely updates.
• Coordinate logistics schedules to support on-time deliveries and reduce potential disruptions to project work.
• Follow up with vendors and suppliers regarding open orders, shipment delays, backorders, delivery changes, and documentation needs.
• Support communication between client contractors and internal teams to ensure material requirements and delivery expectations are aligned.
• Build and maintain productive working relationships with internal and external stakeholders through responsive, professional, and solution-oriented communication.
• Escalate urgent delivery issues, material shortages, supplier concerns, and project-impacting risks to the appropriate team members.

• Prepare, organize, and maintain project support documentation, including purchase orders, shipment records, delivery confirmations, tracking reports, inventory updates, and status reports.
• Assist with administrative coordination for warehouse and logistics activities, including meeting notes, action-item tracking, and stakeholder follow-up.
• Support project managers and operations teams by providing timely material-status information and logistics updates.
• Help maintain accurate reporting within the materials management system and ensure updates are entered promptly.
• Track open tasks, outstanding materials, delivery commitments, and follow-up items to support accountability and project schedule adherence.
• Assist with process improvements related to order tracking, shipment communication, documentation accuracy, and materials coordination workflows.

• Respond to stakeholder inquiries with professionalism, patience, clarity, and tact.
• Anticipate potential order, delivery, inventory, or communication issues and take proactive steps to identify practical solutions.
• Remain calm and service-oriented when managing unexpected situations, changing priorities, time-sensitive requests, or challenging stakeholder interactions.
• Use strong emotional intelligence and sound judgment to navigate communication with suppliers, contractors, clients, and internal teams.
• Support a collaborative, team-first environment focused on service quality, accountability, and project success.

• Bachelor’s degree or equivalent combination of relevant work experience, education, and training.
• Strong written and verbal English communication skills.
• Previous experience in customer service, account coordination, project support, logistics support, warehouse coordination, administrative support, or a related role.
• Strong interpersonal skills with a high level of emotional intelligence, professionalism, and stakeholder awareness.
• Excellent organizational skills with the ability to manage multiple tasks, follow-ups, updates, and deadlines simultaneously.
• Strong attention to detail and ability to maintain accurate records, tracking information, and documentation.
• Ability to remain calm, patient, and solution-oriented in a fast-paced environment.
• Ability to work independently while coordinating effectively with cross-functional teams.
• Proficiency with Microsoft Office, including Excel, Outlook, Teams, and Word.
• Service-oriented mindset with the ability to communicate clearly and maintain positive working relationships.

• Bilingual proficiency in English and Mandarin Chinese.
• Experience supporting warehouse operations, logistics, supplier coordination, shipping, receiving, inventory tracking, or materials management.
• Familiarity with enterprise resource planning systems, materials management systems, inventory systems, or ERP platforms.
• Experience supporting semiconductor, construction, industrial, manufacturing, cleanroom, or high-tech facility projects.
• Experience working with client contractors, vendors, suppliers, or project teams in a customer-facing coordination role.
• Familiarity with purchase orders, shipment records, delivery schedules, inventory reports, and project documentation.
• Experience working in a fast-paced environment with competing priorities and time-sensitive material requirements.

• Order processing and shipment tracking
• Materials management and inventory coordination
• Supplier, contractor, and client communication
• Customer service and stakeholder relationship management
• Logistics scheduling and delivery coordination
• Purchase order and shipment-documentation support
• Project administration and task tracking
• Microsoft Office, including Excel, Outlook, Teams, and Word
• ERP or materials-management-system familiarity
• Time management and task prioritization
• Problem-solving and issue escalation
• Emotional intelligence and professional communication
• Adaptability in fast-moving project environments
• Attention to detail and documentation accuracy
• Ownership, accountability, and follow-through
• Team-first attitude and collaborative work style

• 100% Paid Benefits for the Employee , including Medical, Dental, Vision, and Life Insurance

• 401(k) Plan

This role may involve a combination of office-based project support, warehouse coordination, logistics communication, and client-project support.

The Project Support Coordinator will regularly communicate with internal teams, suppliers, contractors, warehouse personnel, and client representatives to support material flow and project execution.

The position requires the ability to manage changing priorities, respond to time-sensitive shipment or material issues, maintain accurate documentation, and communicate professionally with multiple stakeholders in a fast-paced industrial and project-driven environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.