Bilingual Inside Sales Coordinator

We are seeking a skilled and proactive Sales Coordinator to join our team in Fremont.

In this role, you will act as the liaison between our customers (especially top-tier accounts) and internal teams (production, supply chain, logistics, etc.).

You will manage order flow, track shipments, and ensure timely delivery, while maintaining high standards of service and communication.

• Receive, process, and monitor customer orders from initiation through fulfillment
• Coordinate with Asian-based factories / production teams to confirm production schedules, capacity, and shipment timelines
• Liaise with freight forwarders, customs brokers, and logistics vendors to arrange transport, track shipments, and resolve shipping issues
• Communicate order status, delays, or quality issues proactively to customers and internal stakeholders
• Prepare regular reports on order status, shipment performance, and inventory/demand forecasts
• Assist sales team with client inquiries, quotations, order amendments, and follow-ups
• Maintain accurate data in CRM / ERP systems (e.g. orders, shipment logs, customer communications)
• Collaborate cross-functionally with sales, operations, quality control, and finance teams
• Continuous improvement: identify process bottlenecks and propose improvements