linkedin
Bilingual (English/French) Technical Customer Support Agent
L'EVATE Inc.
Dubai, UAE
Full Time
Mid
6 days ago
Technical TroubleshootingCustomer ServiceEnglishFrenchTicketing SystemsCRM Tools
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Technical TroubleshootingCustomer ServiceEnglish
About the Role
L'EVATE Inc. is hiring a Bilingual Technical Customer Support Agent to support Canadian customers. This role involves handling inbound calls and emails in English and French, troubleshooting technical issues, and assisting with email and campaign support.
Key Skills for This Role
Technical TroubleshootingCustomer ServiceEnglishFrenchTicketing SystemsCRM Tools
Responsibilities
- Handle inbound calls and emails in both English and French
- Troubleshoot technical issues and guide customers to resolution
- Take full ownership of customer cases from start to finish
- Log all interactions accurately in our ticketing system
- Meet SLAs and quality standards while maintaining a professional, empathetic tone
- Assist with email setup, password resets, forwarding, and troubleshooting
- Support clients using email relay tools (tracking, analytics, delivery log review)
- Help customers improve email deliverability and list quality
- Assist with campaign setup and monitoring
- Support post campaign follow ups and help prepare basic performance reports
Requirements
- Fluent in both English and French (verbal and written)
- 2–3 years customer service experience
- Strong technical troubleshooting ability
- Comfortable speaking on the phone with international clients
- Strong multitasking and organization skills
- Professional, friendly, solution oriented mindset
- Ability to ask probing questions and identify root causes
Full Job Posting
Job Overview
- We are hiring a Bilingual Technical Customer Support Agent to support Canadian customers across technical platforms, email services, and marketing campaigns.
- This is an opportunity to become a trusted technical advisor to clients while working in a structured, measurable, and growth focused environment.
What You'll Be Doing Technical & Customer Support
- Handle inbound calls and emails in both English and French.
- Troubleshoot technical issues and guide customers to resolution.
- Take full ownership of customer cases from start to finish.
- Log all interactions accurately in our ticketing system.
- Meet SLAs and quality standards while maintaining a professional, empathetic tone.
- Build rapport with new and existing customers.
What You'll Be Doing Email & Platform Support
- Assist with email setup, password resets, forwarding, and troubleshooting.
- Support clients using email relay tools (tracking, analytics, delivery log review).
- Help customers improve email deliverability and list quality.
What You'll Be Doing Campaign & Reporting Support
- Assist with campaign setup and monitoring.
- Support post campaign follow ups.
- Help prepare basic performance reports.
- Maintain accurate campaign data.
- Collaborate with internal tech and operations teams.
What We're Looking For Required
- Fluent in both English and French (verbal and written).
- 2–3 years customer service experience.
- Strong technical troubleshooting ability.
- Comfortable speaking on the phone with international clients.
- Strong multitasking and organization skills.
- Professional, friendly, solution oriented mindset.
- Ability to ask probing questions and identify root causes.
Nice to Have (Not Required)
- Experience in technical support or call centers.
- Experience with ticketing systems or CRM tools.
- Experience with email platforms or campaign tools.
- Background in communications, marketing, or related field.
How to Apply
- Send your updated resume, a short voice recording (1–2 minutes) introducing yourself in English and in French, and a brief paragraph describing your technical support experience.
- Subject line: Bilingual Technical Support – [Your Full Name].
- Applications missing voice recordings will not be reviewed.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career