Bilingual (EN/FR) Customer Service Representative

Efficiently respond to and resolve customer inquiries and complaints received via inbound phone calls or emails, ensuring prompt and effective solutions.

Perform account modifications and handle requests related to payments, credits, and other account inquiries.

Collaborate with other departments by providing insightful feedback to enhance sales, marketing, and business processes.

Reviewing account information, documenting communications, following established procedures, and making well-informed business decisions.

Develop a thorough knowledge of all products to effectively handle customer inquiries and provide recommendations for suitable products or services.

Fully Bilingual in English and French

Minimum 1-2 years of experience in customer service or call center/contact center role.

Excellent verbal and written communication skills.

Proven ability to multi-task, adapting to changes in a fast-paced environment.

Competency in MS Office (Word, Excel); ability to learn new software applications.

Ability to work Saturdays

Able to pass background checks (criminal, employment, and credit).

Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.

Why work with us ?

Leverage our RRSP match and Employee Share Purchase Plan programs.

Employee discounts on furniture, electronics, and appliances.

Access 24/7 healthcare with Virtual Doctor Appointments.

Personalize your benefits with a customizable package including options for 100% coverage.