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Bilingual Customer Service Representative
Beyond Bilingual Inc.
Laval, CAN
Full Time
Mid
Onsite
1 weeks ago
Customer ServiceOrder ProcessingJDESAPBilingual (French/English)Microsoft Office
Free
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Customer ServiceOrder ProcessingJDE
About the Role
Beyond Bilingual Inc. is hiring a Bilingual Customer Service Representative for a full-time permanent role in Laval, Quebec. The position involves order processing, customer inquiries, and coordination with internal departments.
Key Skills for This Role
Customer ServiceOrder ProcessingJDESAPBilingual (French/English)Microsoft Office
Responsibilities
- Accurately manage the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to, sold to, and customer’s special instructions
- Participate with Customer Service Team to maintain call service standards
- Ensure SOX compliance processes are followed and necessary documents are verified and kept on file
- Work with internal supply chain departments to keep customers updated on order status
- Coordinate returned goods from customer with Sales Representative/manager’s approval
- Maintain daily contact with Sales Representative regarding pricing inquiries, discrepancies, and order status
- Participate in inventory counts as required
- Initiate outgoing calls to current and prospective customers to maximize weekly order file
Requirements
- Bilingual French and English
- 5+ years of Customer Service experience
- Product order management experience, preferably in a manufacturing environment
- JDE or other mainline ERP such as SAP experience
- Post secondary education in business management or equivalent field preferred
Full Job Posting
Position Summary
- Responsible for the processing and tracking of orders received via phone, fax, EDI or mail.
- Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments.
- Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc.
Duties and Responsibilities
- Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to sold to and customer’s special instructions.
- Participates with Customer Service Team to maintain call service standards.
- Ensures SOX compliance process processes are followed, and necessary documents are verified and kept on file as needed.
- Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro active manner.
- May coordinate truck delivers at certain locations with Traffic department.
- Coordinates returned goods from customer with Sales Representative / manager’s approval.
- Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status.
- Participates in inventory counts as required.
- Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.
- Initiates outgoing calls to current and prospective customers to maximize weekly order file.
Education and Certifications
- Bilingual French and English.
- 5+ years of Customer Service experience.
- Product order management, preferably in a manufacturing environment.
- Post secondary education in business management or equivalent field of study preferred.
- JDE or other mainline ERP such as SAP.
PERKS
- Not a call center no queue.
- BONUS programs – strong incentive plans (annual and quarterly) paid out quarterly.
- Benefits starting from day one.
- Structured Retirement Savings Plan with company match.
- Scholarship Program.
- Training & Development Access to multiple learning platforms.
- Community Relations volunteer opportunities and charitable donations.
- Generous Vacation allotment.
- Employee Assistance Program.
- Tuition Reimbursement.
- Fitness Reimbursement Programs.
- Beautiful & Bright new offices.
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