Bilingual Customer Service Representative (ENG/FR)

We are currently seeking a highly motivated and bilingual (English / French) Customer Service Representative to join our team. The ideal candidate will be responsible for providing outstanding customer service, handling incoming phone calls, dispatching vendors, and managing invoice review and approval processes. This position requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment. Key Responsibilities:

Answer incoming phone calls and respond to customer inquiries promptly and professionally. Schedule service appointments and dispatch technicians / vendors to customer locations as needed.

Coordinate with technicians / vendors to ensure timely arrival and completion of service calls.

Communicate effectively with customers to provide updates on service status and resolve any issues or concerns.

Review and approve invoices for accuracy and completeness before processing for payment. Maintain accurate records of customer interactions, service requests, and invoicing activities.

Collaborate with other departments, such as billing and accounting, to address customer billing inquiries and resolve discrepancies.

Assist in maintaining customer satisfaction by consistently meeting or exceeding service expectations.

Act as a liaison between customers and service technicians / vendors to facilitate effective communication and problem resolution.

Continuously seek opportunities to improve processes and enhance the overall customer experience

Qualifications:

Fluency in both English and French (written and verbal) is required.

Previous experience in customer service or a related field is preferred.

Strong communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.

Excellent organizational skills and attention to detail. Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Proficiency in using computer software and systems, including Microsoft Office Suite and CRM software.

Demonstrated problem-solving abilities and a customer-focused mindset.

Ability to work independently as well as part of a team.

Knowledge of HVAC, refrigeration, or maintenance services is a plus but not required.

Flexibility to work evenings, nights or weekends as needed.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team. We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Please Note : Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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