Bilingual Credit & Collections Analyst - Canada

Review files to select delinquent accounts for collection efforts.

Makes collection calls on assigned accounts and process necessary correspondence with internal teams and external customers.

Sets credit limits on customer accounts.

Evaluate customer records and recommend that accounts be closed, credit limit reduced or extended, or collection initiated, based on customer payment history, financial information, and purchasing activity.

Confer with representatives of credit associations and other businesses to exchange information concerning credit ratings and forwarding addresses.

Interview customers by telephone to investigate complaints, verify accuracy of charges, or correct errors in accounts.

Create and maintain databases documenting collection activities for all accounts.

Prepare reports outlining current findings and recommendations for accounts being considered for write-off.

Partner with sales and management when necessary, to accelerate the collection process, resolve disputes, and communicates effectively regarding customer accounts.

Maintain customer sales tax status and valid exemption certificates.

Two to three years of credit and collections experience (high-volume environment preferred)

The ability to communicate fluently in both English and French

Strong working knowledge of credit and collections processes

Knowledge of applicable laws, regulations, standards, and best practices related to commercial credit and collections

Knowledge of sales tax requirements across multiple Canadian provinces

Knowledge of standard office practices and procedures

Experience using accounting software and related applications

Advanced proficiency with Microsoft Office applications, particularly Excel and Outlook

The ability to perform mathematical calculations quickly and accurately

Excellent organizational and time management skills with the ability to prioritize work and meet deadlines

The ability to manage multiple projects simultaneously

The ability to work independently as well as collaboratively within a team

The ability to establish and maintain positive working relationships with internal and external stakeholders

The ability to thrive in a fast-paced environment

Industry-leading wages ($58,000 - $68,000)

A comprehensive benefits package including health, dental, vision, RRSP matching and paid time off.

An opportunity to work in a growing industry

Piedmont Plastics is committed to equal employment opportunities and does not discriminate on the basis of race, colour, ancestry, place of origin, ethnic origin, citizenship, creed (religion), sex, sexual orientation, gender identity or gender expression, age, marital or family status, disability, genetic characteristics, or any other protected ground under applicable federal or provincial legislation.