Bilingual Benefits Customer Service Representative – Spanish or French - Bilingual Seasonal Colleague (Tempe) | 2026

Excellent Spanish or French language skills

Move seamlessly between Spanish or French and English calls and translate calls into grammatically correct English call notes

Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills

Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence

High level attention to detail, multi-tasking, and ability to organize work

Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging

Ability to work autonomously in a self-paced, self-motivated team environment

Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat

Ability to understand and follow oral and written instructions

Ability to type 30 words a minute

Experience working in a customer service environment

High School degree required

The following are a plus

Associate or Bachelor’s degree nice to have

Working knowledge of health and welfare and/or defined benefit pension plans

Experience working in a call center environment

Additional Information

At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.

Working shoulder to shoulder with you, we uncover opportunities for sustainable success—and provide perspective that moves you.

Learn more at wtwco.com.

Our Outsourcing Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Our purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other colleagues, supervisors, and staff; adhere to standards of excellence; communicate effectively and respectfully with colleagues, supervisors, clients, and participants to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the ability to adhere to company policies, exercise sound judgment, effectively manage stress and work respectfully with others, exhibit trustworthiness and professionalism, and safeguard confidential information of participants (e.g., medical, health, financial, personal, etc.), WTW business operations and the Company’s reputation.

EOE, including disability/vets