Big Data Applications Support Analyst - Assistant Vice President

We're looking for a talented Support Engineer to join our global team supporting a large-scale data platform that processes critical business information across our organization.

You'll be supporting a modern Big Data platform built on industry-standard technologies including Hadoop, Hive, Impala, Spark, Kafka, and other open-source tools. This platform handles massive volumes of data daily, supporting analytics, reporting, and business-critical operations.

You'll work as part of a global support team with colleagues in Singapore, India, UK, and Canada. We operate a follow-the-sun model, ensuring 24/7 platform availability. The team collaborates closely with developers, infrastructure teams, and business users to keep systems running smoothly and continuously improve our operations.

Work with cutting-edge Big Data technologies at enterprise scale

Collaborate with talented engineers across the globe

Make a real impact on business operations

Focus on automation and reducing manual work

Continuous learning and career development opportunities

• Monitor the platform - Perform daily health checks, watch for issues, and hand over to teams in other regions to maintain 24/7 coverage

• Troubleshoot problems - Investigate and resolve issues with Hadoop, Spark, databases, and data processing jobs, working with other teams when needed

• Manage scheduled jobs - Monitor thousands of automated jobs running daily, investigate failures, and coordinate fixes with development teams

• Ensure data quality - Perform checks and reconciliations to make sure data is accurate and complete for business reporting

• Improve operations - Work on projects to automate repetitive tasks, reduce manual work, and make the platform more reliable

• Communicate effectively - Act as the bridge between technical teams and business users, explaining issues in clear, simple terms

• Handle incidents - Lead problem resolution during critical issues, coordinating with multiple teams while meeting service commitments

• Share knowledge - Help newer team members learn and grow, sharing your expertise on technical challenges

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

27 days annual leave (plus bank holidays)

A discretional annual performance related bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts for employees, family, and friends

Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

#LI-BH1

------------------------------------------------------