oracle
Benefits Call Center Representative
IN-17560430-STELLANTIS FAP Kochi-101
Remote, USA
Remote
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• Responsible for managing inbound calls
• Answering questions regarding kits that has been sent to the beneficiaries
• Performing walk throughs on forms that beneficiaries will need to complete in order to commence their benefits
• Checking on stop and reissuing cases
• Working on death kits
• Managing inboxes
• Collaborating with the team
Full Job Posting
Remote Role – Full Time
Hours: Monday - Friday 8:00 am - 5:00 pm or 9:00 am - 6:00 pm, schedule will be selected at the end of training.
All applicants must agree to be available anywhere from 8:00 am - 6:00 pm
In this role, you will support participants and beneficiaries by responding to benefit-related inquiries and providing guidance throughout the benefits process.
The ideal candidate will have experience with pension plans and defined benefit (DB) accounts.
At Conduent, you'll be part of a collaborative environment that values individual contributions and empowers employees to make a meaningful impact every day.
About The Role
- Responsible for managing inbound calls
- Answering questions regarding kits that has been sent to the beneficiaries
- Performing walk throughs on forms that beneficiaries will need to complete in order to commence their benefits
- Checking on stop and reissuing cases
- Working on death kits
- Managing inboxes
- Collaborating with the team
Requirements
- Be at least 18 years or older
- Have a High School Diploma, or equivalent
- Be able to successfully pass a criminal background check and drug test.
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