indeed
Bell Captain
Hilton
Baladiyat ad Dawhah, QAT
Full-time
Onsite
Discovered 1 weeks ago
Guest servicesLuggage handlingTeam supervisionTeam schedulingRecruitment and interviewingTeam training and development
Free
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Guest servicesLuggage handlingTeam supervision
Role Overview
Supervise bell services operations and help deliver memorable guest experiences.
Support guest service and hotel profitability through efficient luggage, escort, and request handling.
Key Skills for This Role
Guest servicesLuggage handlingTeam supervisionTeam schedulingRecruitment and interviewingTeam training and development
Full Job Posting
Role overview
Supervise bell services operations and help deliver memorable guest experiences.
Support guest service and hotel profitability through efficient luggage, escort, and request handling.
Key responsibilities
- Supervise bell persons and oversee day-to-day guest services operations.
- Greet and escort arriving and departing guests to and from accommodations.
- Retrieve, transport, organize, and store guest luggage according to guidelines.
- Inspect guest rooms and acquaint guests with their features.
- Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
- Schedule, counsel, evaluate, recognize, and reward team members.
- Recruit, interview, and train team members.
- Maintain team knowledge of hotel products, services, facilities, events, pricing, policies, and the local area.
- Assist with the maintenance, appearance, and functionality of equipment.
What the role requires
- Supervisory ability, including scheduling, counseling, evaluations, recognition, and reward.
- Ability to recruit, interview, and train team members.
- Knowledge of hotel offerings, facilities, events, pricing, policies, and the local area.
- Commitment to hospitality, integrity, leadership, teamwork, ownership, and accountability.
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