Bell Attendant - Arabic Speaker
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Key skills for this role
About the Role
Al Jaddaf Rotana Complex is seeking a Bell Attendant to provide professional guest service, including luggage handling, message delivery, and concierge support. Candidates should have a hospitality diploma or vocational training, good English communication skills, and be physically fit.
Key Skills for This Role
Responsibilities
- Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
- Maintain effective communication with all related departments to ensure smooth service delivery
- Maintain up to date knowledge of the hotel and local services
- Maintain awareness of guest profile through Opera guest profile system
- Ensure guest luggage is carried from arrival point to room and from room to departure point on check out
- Handle all messages, mail and packages for guests and employees, ensuring timely delivery
- Deliver morning newspapers to rooms
- Deliver guest messages and other deliveries immediately without delay
- Ensure concierge desk and store room is clean, tidy and well organized
Requirements
- Diploma in hospitality or vocational training in concierge section within a hotel
- Good English communication skills
- Strong interpersonal abilities
- Physically fit
- Passionate and positive attitude
Full Job Posting
Job Description
- We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Bell Attendant you are responsible to
- Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure.
- Maintain effective communication with all related departments to ensure smooth service delivery.
- Maintain an up to date knowledge of the hotel and local services.
- Maintain awareness of guest profile through Opera guest profile system.
- Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out.
- Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.
- Deliver morning newspapers to rooms.
- Deliver guest messages and other deliveries immediately without delay in a professional manner.
- Ensure concierge desk and store room is clean tidy and well organized.
Education, Qualifications & Experiences
- Ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel.
- Good English communication skills along with strong interpersonal abilities are essentials.
Knowledge & Competencies
- Customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character.
- Must be physically fit, passionate and with a positive attitude.
- Competencies: Understanding the Job, Taking Responsibility, Recognizing Differences, Customer Focus, Adaptability, Teamwork.
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