Beauty Advisor

Position Objective

Customer Service and Sales

• Serve as the first point of contact and provide personalized consultations and product recommendations.
• Offer skincare advice, makeup tutorials, and product demonstrations.
• Assist with product selection, customer relationship building, upselling, and cross-selling.
• Promote the Club Apparel Loyalty Program to encourage repeat sales and brand loyalty.

Product Knowledge and Brand Representation

• Stay updated on beauty trends, product launches, and skincare and makeup ingredients.
• Maintain knowledge of the brand ethos, heritage, and products.
• Apply makeup or skincare products to demonstrate features and benefits.
• Ensure personal grooming and appearance consistently reflect the brand image.

Store Operations

• Assist with opening and closing procedures, inventory management, and stock replenishment.
• Maintain a clean, organized, and visually appealing sales floor according to company guidelines.
• Support in-store events, product launches, and other marketing and promotional activities.
• Follow procedures for payments, returns, and customer complaints.
• Comply with health and safety standards when handling beauty products.

Sales Targets and KPIs

• Meet or exceed individual sales targets and contribute to overall store performance.
• Track and report conversion rates, average transaction values, and customer satisfaction scores.
• Work with the team to meet collective goals in a collaborative, results-driven environment.

Desired Qualification

• Strong knowledge of cosmetics, skincare, and beauty trends with experience applying products.
• Proven customer service skills in retail, particularly beauty retail.
• Excellent communication and interpersonal skills for personalized recommendations.
• Cosmetology or skincare background is preferred but not mandatory.
• Professional makeup or skincare training is a plus.