Base Representative

Serve as a visible, accessible, and trusted resource for pilots and flight attendants.

Assist crews with operational concerns and connect them with the appropriate resources or departments.

Engage regularly with crews to identify concerns, trends, and opportunities to improve the crew experience.

Support new crew members transitioning into the base and help ensure crew facilities are professional, functional, and welcoming.

Promote professionalism, collaboration, accountability, and strong communication between crews and leadership.

Develop effective relationships with local vendors and operational partners.

Monitor vendor performance and address issues affecting crews, customers, OTP, or the operation.

Coordinate with internal teams to resolve recurring vendor or service issues and participate in vendor reviews or corrective action discussions as needed.

Escalating significant or recurring vendor concerns to leadership.

Serve as a local extension of Operations leadership and help communicate important operational information to base personnel.

Provide leadership with feedback on base performance, crew concerns, vendor performance, facility issues, and emerging operational trends.

Support base meetings, crew engagement initiatives, special projects, and irregular operations as needed.

Foster strong cross-functional relationships and collaborative problem-solving.

High school diploma or equivalent.

Previous airline, aviation, airport, or operational experience.

Strong understanding of airline operations and the relationship between crews, aircraft, stations, vendors, and operational control functions.

Strong communication, interpersonal, organizational, and problem-solving skills.

Ability to work independently, exercise sound judgment, and effectively manage competing priorities in a fast-paced operational environment.

Ability to identify trends, follow issues through resolution, and appropriately escalate concerns.

Proficiency with Microsoft Office, Teams, and standard business applications.

Ability to work a flexible schedule, including weekends, holidays, early mornings, evenings, and irregular hours.

Bachelor's degree in Aviation, Business, Operations Management, or a related field.

Previous Part 121 airline experience.

Experience in Flight Operations, Inflight, Crew Scheduling, Dispatch, OCC, Stations, or another airline operational function.

Experience working with airline vendors or ground service providers.

Familiarity with OTP, delay tracking, and other airline operational performance metrics.

Previous leadership, supervisory, training, or employee-support experience.