Bartender. at Leonardo Hotels — Edinburgh, GBR | Base Career

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NYX Hotels is giving laidback luxury: we are THE destination!

Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel.

NYX Hotels is a part of the Leonardo Hotels portfolio.

Main Tasks

Offer exceptional guest care at all times
Address guest concerns courteously and promptly to ensure their satisfaction
Collaborate with colleagues in all departments to elevate the overall guest experience consistently
Demonstrate a thorough understanding and strict adherence to the hotel's SOPs within the bar, along with a general knowledge of all standards across the establishment
Operate the bar in a safe and organized manner, promptly reporting any issues to management.
Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations
Complete any other reasonable request made by a member of the management team or a supervisor Person Specification
Genuine passion for delivering memorable moments to guests
Positive approach to changing service environments and priorities
Pro-active with a hands-on approach to delivering consistent results
Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative
Friendly team player with the ability to work effectively and efficiently with others
A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
Engaged with hotel initiatives to support the local community Measurable Performance Indicators
Demonstrating the Company vision, mission and values when interacting with colleagues and guests
Customer reviews
Achieving agreed KPIs
Fulfilment of the job skills checklist
Customer satisfaction scores e.g. Booking.com
Regular review meetings with line manager

GROWonline BELONG induction and development courses
Academy Technical skills training
Team Coach
‘Come Join Us’ Guest Care training
Opportunity to apply for internal development programmes, such as: o Junior Chef Development programme o Graduate programme o Level 2 Apprenticeships in Hospitality NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.
Special rates on Leonardo Hotel rooms across the UK & Europe
Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
Talent referral scheme
Thank You Week: from ice cream trucks to yoga classes and lots in between!
Wellbeing Calendar
Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are.

Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

At NYX Hotels, we look after our City Lovers just as well as we look after our guests.

Once you’re part of the NYX team, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland.

Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us.

With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Bartender.

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