Banquet Operations Manager

Role overview

Responsibilities

• Oversee daily banquet operations and the execution of events, meetings, weddings, and special functions.
• Lead, supervise, train, and motivate the banquet service team.
• Coordinate event preparation and execution with Events, Sales, Kitchen, Stewarding, Housekeeping, and Front Office.
• Review event orders, function sheets, setup requirements, guest preferences, and special requests before each event.
• Ensure setups, service sequences, table arrangements, equipment, and presentations meet luxury hotel standards.
• Act as the main operational contact during events and handle guest and client requirements.
• Monitor guest satisfaction and resolve service concerns promptly and effectively.
• Manage staff scheduling, duty allocations, grooming standards, attendance, and performance.
• Ensure compliance with hygiene, health, safety, and hotel service standards.
• Control supplies, equipment, inventory, and breakage while supporting cost efficiency.
• Support budgeting, reporting, training plans, and service improvement initiatives.
• Conduct pre-event briefings and post-event reviews for continuous improvement.

Requirements

• At least 5 years of banquet operations experience, including at least 2 years in a managerial or assistant managerial role.
• Experience in a 5-star or luxury hotel environment is strongly preferred.
• Strong knowledge of banquet service standards, event setup, function planning, and large-scale event operations.
• Excellent leadership, communication, team management, and guest-relations skills.
• Fluency in Arabic and English is required.
• Must communicate professionally with VIP guests and clients.
• Must be flexible to work evenings, weekends, and holidays according to event schedules.
• Familiarity with hotel systems, event orders, inventory control, and operational reporting is advantageous.

Compensation and benefits

• Competitive monthly salary based on experience.
• Employment visa and work permit sponsorship.
• Accommodation, transportation, and duty meals are offered.
• Paid holidays and standard benefits under Kuwait labor law are offered, including annual leave, end-of-service benefits, and medical insurance.