Banquet Manager

Conduct pre-event briefings and post-event evaluations with the banquet team.

Monitor event setup, service, and breakdown to ensure compliance with luxury service standards.

Resolve guest concerns promptly and professionally, ensuring complete guest satisfaction.

Guest Experience Deliver personalized, anticipatory service that exceeds guest expectations.

Welcome event hosts and VIP guests, ensuring all requirements are fulfilled.

Maintain impeccable grooming, etiquette, and professionalism among banquet staff.

Ensure all banquet venues are maintained in pristine condition before, during, and after events.

Team Leadership Recruit, train, coach, and supervise banquet supervisors, captains, servers, and casual staff.

Prepare staff schedules based on business levels while controlling labor costs.

Conduct performance evaluations and identify training and development opportunities.

Foster a positive, motivated, and high-performing team culture.

Financial Management Manage departmental payroll and labor productivity.

Control banquet operating expenses while maintaining quality standards.

Monitor inventory of banquet equipment, linen, china, glassware, and silverware.

Support revenue generation through upselling and efficient resource utilization.

Assist in preparing annual budgets and departmental forecasts.

Quality Assurance Ensure compliance with brand standards, Forbes Travel Guide standards, and hotel operating procedures.

Monitor cleanliness, hygiene, and food safety practices in accordance with HACCP requirements.

Ensure compliance with health, safety, and fire regulations.

Conduct regular inspections of banquet facilities and equipment.

Communication & Planning Attend daily operations meetings and event planning meetings.

Review banquet event orders for accuracy and communicate updates to relevant departments.

Coordinate room setup changes and last-minute guest requests effectively.

Maintain clear communication with event organizers before, during, and after functions.

Health, Safety & Compliance Ensure all banquet operations comply with local legislation and company policies.

Promote a safe working environment by following occupational health and safety procedures.

Report maintenance issues and safety hazards immediately.