Banquet Manager
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Key skills for this role
About the Role
Marriott International seeks a Banquet Manager to oversee event execution, drive customer satisfaction, and manage financial and administrative responsibilities. The role requires a high school diploma and 2 years of experience in event management or food and beverage.
Key Skills for This Role
Responsibilities
- Manage departmental inventories and assets including par levels and maintenance of equipment
- Use banquet beverage records to control liquor costs and manage perpetual inventory
- Ensure function rooms are set according to event documentation and customer requirements
- Conduct banquet room function inspections prior to each event
- Conduct monthly department meetings with banquet captains and employees
- Maintain attendance log for banquet employees
- Maintain cleanliness and sanitation standards in all banquet operation areas
- Adhere to and reinforce all standards, policies, and procedures
- Promote employee awareness of event phase portion of Meeting Planner Survey and Guest Satisfaction Scores
- Project supply needs and order supplies for the department
- Schedule banquet service staff to forecast and service standards while maximizing profits
- Lead shifts and actively participate in servicing events
Requirements
- High school diploma or GED
- 2 years experience in event management, food and beverage, or related professional area
Full Job Posting
Job Summary
- Promotes the highest level of service by executing the requirements of events based on standards.
- Drives customer satisfaction and capitalizes on revenue during the event phase of a function.
- Monitors and controls financial and administrative responsibilities including asset protection.
- Provides clear and concise communications to everyone having ownership in the success of the event.
Candidate Profile
- High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
Managing Banquet Operations
- Manages departmental inventories and assets including par levels and maintenance of equipment.
- Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
- Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
- Conducts banquet room function inspections prior to each event to ensure the room is set according to specifications.
- Conducts monthly department meetings with the Banquet captains and employees.
- Maintains attendance log for banquet employees.
- Maintains cleanliness and sanitation standards in all banquet operation areas.
- Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
- Promotes employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
- Projects supply needs and orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
- Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
- Schedules banquet service staff to forecast and service standards, while maximizing profits.
Participating in and Leading Banquet Teams
- Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Pre Cons, Staff, Forecast, Department and Intradepartmental).
- Leads shifts and actively participates in the servicing of events.
- Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
- Acts as a liaison to the kitchen staff.
Providing and Ensuring Exceptional Customer Service
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Strives to improve service performance.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Understands the impact event services have on the overall success of an event and manages activities to maximize customer satisfaction.
- Reviews comment cards and guest satisfaction results with employees.
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