Banquet Captain

Job description

Responsibilities

• Support the team in set-up and tear-down process of function space including, tables, chairs, dance floors and various equipment for organizing functions.
• Communicate and develop relationships with all supporting departments to ensure consistent levels of exceptional Customer Service are achieved.
• Maintain high standards of food and beverage service, for all functions as specified on Customer contracts.
• Participate in by attending and providing input in meetings, committees and focus groups as required.
• Respond to Customer requests and concerns in a personal, prompt and courteous manner.
• Attend, participate and support departmental, and company training programs as required.
• Obey and support all hotel and department health and safety policies and procedures
• Other duties within the scope of the position may be assigned by Hotel Management or Department Manager.

Requirements

• Commitment to customer service and total customer satisfaction
• Familiarity with banquet function demands and service
• Willingness to work in a team environment with little supervision.
• Proven attention to detail and the ability to prioritize multiple tasks simultaneously and to work well under pressure.
• Consistently demonstrates knowledge and support of the 4 Key Principles
• Demonstrates and supports by their actions The Stay Real Program Behaviours- Get Ready, Show you Care, Take Action & Be You.
• Strong physical condition is required to perform constant walking, standing bending lifting and carrying.
• Previous Banquet service experience, an asset.
• Smart Serve certification required.
• WHMIS training
• Flexibility to work a variety of shifts including days, evenings, and weekends.