Banking Operations Manager

Own operational relationships with key global banking partners, including regular performance reviews, escalations and action follow-up.

Drive partner performance by monitoring speed, reliability, incidents, service level agreement (SLA) gaps, risk signals, fees and avoidable operational costs.

Translate complex internal problems into partner improvement plans, making sure issues have owners, next steps, timelines, escalation paths and expected outcomes.

Hold partner banks accountable for operational commitments, including SLA performance, incident resolution, responsiveness and long-term fixes.

Support incident and post-incident corrective action follow-through for issues caused by or involving partner banks, making sure root causes are understood and repeated problems are addressed.

Build operational visibility across Wise by improving shared partner records, documentation and reporting around partner performance and relationship management.

Work with Banking, Finance, Legal, risk and controls, and banking governance teams on partner fees, losses, contract/SLA discussions, controls and regulatory expectations.

Help regional and internal teams work more effectively with banking partners by sharing context, best practices and clear operating routines.

You are placed in Hyderabad , and have a right to work in India

You have 5+ years of experience in banking operations, payment operations, partner/vendor management, risk management, operational excellence or a similar field.

You understand payment operations and banking partner relationships.

You are highly data-driven : you can investigate issues, form a clear hypothesis, size the impact and build an evidence-based case for action.

You are strong at stakeholder management and can influence internal teams and external partners without direct authority .

You are comfortable having difficult conversations and holding partners or internal teams accountable in a clear, constructive way.