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Bakery Supervisor
Beverly Cakes
Abu Dhabi, UAE
Full Time
Mid
Onsite
AED 3,000/month / month
6 days ago
Customer ServiceOrder ManagementPOS SystemsSAPADInventory ManagementArabic
Free
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Customer ServiceOrder ManagementPOS Systems
About the Role
Beverly Cakes is hiring a Bakery Supervisor to handle pre-booked orders, coordinate with delivery platforms, and manage client relationships. The role requires 5+ years of sales or customer service experience in the UAE F&B industry, fluency in Arabic and English, and proficiency in POS and SAPAD systems.
Key Skills for This Role
Customer ServiceOrder ManagementPOS SystemsSAPADInventory ManagementArabic
Responsibilities
- Handle pre booked orders placed online, over the phone, and through WhatsApp
- Provide accurate information about products, services, and promotions to customers
- Address and resolve customer inquiries and complaints promptly and professionally
- Ensure accurate and timely processing of all pre booked orders
- Coordinate with delivery drivers to facilitate smooth and timely deliveries
- Collaborate with the kitchen team to ensure orders are prepared and dispatched on time
- Manage online orders via platforms such as Talabat, Deliveroo, and Careem
- Maintain strong relationships with wholesale clients to drive repeat business
- Conduct monthly inventory checks and ensure accurate updates in the SAPAD system
- Process transactions and maintain accurate records using the POS system
- Train subordinates on the proper use of the POS and SAPAD systems
- Generate and share sales and operational reports with senior management
Requirements
- Minimum 5 years in a sales or customer service role within the F&B industry in UAE (preferably Abu Dhabi)
- Fluency in Arabic and English
- High school diploma or equivalent; a degree in Business, Marketing, or Hospitality is a plus
- Proficiency in POS and SAPAD systems
- Exceptional communication and interpersonal skills
- Strong multitasking abilities with attention to detail
- Ability to resolve customer concerns and operational challenges effectively
Full Job Posting
Position Overview
- The Bakery Supervisor will handle all pre booked customer orders placed online, over the phone, or via WhatsApp. This role involves coordinating with delivery platforms, managing client relationships, and ensuring operational efficiency across various departments.
Key Responsibilities
- Handle pre booked orders placed online, over the phone, and through WhatsApp.
- Provide accurate information about products, services, and promotions to customers.
- Address and resolve customer inquiries and complaints promptly and professionally.
- Ensure accurate and timely processing of all pre booked orders.
- Coordinate with delivery drivers to facilitate smooth and timely deliveries.
- Collaborate with the kitchen team to ensure orders are prepared and dispatched on time.
- Manage online orders via platforms such as Talabat, Deliveroo, and Careem, while maintaining strong relationships with platform representatives.
- Share marketing and promotional details with management to enhance sales opportunities.
- Maintain strong relationships with wholesale clients to drive repeat business.
- Maintain and update customer and client databases with accurate order and contact information.
- Conduct monthly inventory checks and ensure accurate updates in the SAPAD system.
- Process transactions and maintain accurate records using the POS system.
Requirements
- Minimum 5 years in a sales or customer service role within the F&B industry in UAE (preferably Abu Dhabi).
- Language Proficiency: Fluency in Arabic and English is required.
- Education: High school diploma or equivalent; a degree in Business, Marketing, or Hospitality is a plus.
- Technical Skills: Proficiency in POS and SAPAD systems is required.
- Customer Focus: Exceptional communication and interpersonal skills for handling pre booked orders.
- Organization: Strong multitasking abilities with attention to detail.
- Problem Solving: Ability to resolve customer concerns and operational challenges effectively.
- Team Player: A collaborative approach to working with colleagues and cross functional teams.
Compensation
- Attractive Salary, Incentive and Other Benefits.
- Salary: AED 3,000 to AED 4,000 (all inclusive). Offered based on your experience and qualification.
Location
- Locations: Khalifa City, Abu Dhabi, UAE.
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