Backend Associate IN

Job Requirement

• Acceptance to work in General / Rotational shifts (11 am to 8 pm – General shift).
• Flexibility to work over weekends or stretching shift hours as and when needed.
• Should be committed and reliable to work under high pressure to meet timelines.
• Workflow coordinator - SPOC for multiple projects and communication management.
• Should have good interpersonal skills.
• Should be fluent in English with excellent verbal and written communication.
• Should be able to manage video/audio calls on a regular basis.
• Must be well versed with Computer skills and MS Office.
• Will be responsible for basic QC of the files and delivering them as per the SLAs (Training/Guidance to be provided).
• Manage daily reports, excel sheets, update and manage Tasks on portals as per the workflow.
• Should be able to prepare and present weekly reports (excel/PPT).
• Keep the Commercial team updated on status. Resolve any queries proactively.
• Ensure defined SLAs are regularly met. Flag any delays timely.
• Should be comfortable with Work from home and visit office when required.
• Be flexible to cross utilised and support other functions when required.
• Should have prior experience and strong ability to manage variety of delivery tasks.