back office supervisor
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Key skills for this role
About the Role
Prepare and process reports, handle customer queries, perform data entry, and ensure effective communication while coordinating with service providers.
Key Skills for This Role
Full Job Posting
Overview
Preparation, processing and presentation of reports related to raw plates
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Follow up with service providers centers for daily transaction day to day for embossing and shredding plates.
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Coordinate with service providers center for pending issues and work to solve under supervision of RTA Number plate Supervisor based on RTA procedures and policies.
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Confirm the customer details and information.
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Closure and end the transactions in the system for the collected documents.
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Receive & investigate customer queries and complaints.
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Reply to different department enquiries.
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Prepare and audit the daily report of number plate issuance.
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Collect all returned and disposed number plates.
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Conduct daily inventory inspection for the manufactured and disposed number plates.
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Perform other related duties and responsibilities associated with the position.
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Data entry to computer, prepare necessary reports/correspondence as per the requirement and instruction of the manager of section.
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Responsible of all data entry of all executed works assigned to him and report the daily progress with attached photos to the Supervisor
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Old plates recovered
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Follow up damaged plates submitted from service providers location
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Check validity of the manufactured plates with official statements and record.
KNOWLEDGE, SKILLS AND EXPERIENCE
- 4 – 6 relevant working experience.
- Basic Computer skills.
- Good listener and communicator who effectively conveys information verbally and in writing.
- Resourceful team player who excels at building trusting relationships with customers and colleagues.
- Fluent in English reading, writing and speaking. Arabic will be an advantage.
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