Back of House Manager - Chatswood Chase

ALO?

Mindful movement.

It’s at the core of why we do what we do at ALO—it’s our calling.

Because mindful movement in the studio leads to better living.

It changes who yogis are off the mat, making their lives and their communities better.

That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

The Operations Manager is a member of the store leadership team who deals with ALO’s operational strategy in the store.

This individual is passionate about inventory management, labor planning and scheduling – all with a lens on driving an efficient and effective store operation.

This role’s north star is pointed at ensuring that the store is customer-ready at all times.

• Oversee and support execution of key operational processes
• Investigate and root cause inventory accuracy issues, partnering with the Manager to escalate process or system gaps
• Champion strong Operational standards for the salesfloor by leveraging business performance data
• Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
• Support a safe work environment and efficient operation

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance

• Ensure that the Operations team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture

• 3-5 years of retail or related industry leadership experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 10-15KG
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• A generous ALO team discount, plus a complimentary ALO Wellness Club membership, offering unlimited access to on‐demand yoga and fitness classes led by world‐class instructors
• Competitive salary, along with monthly store incentives that recognise performance, momentum, and shared wins as we grow together
• A quarterly clothing allowance to support all‐day movement
• Extensive career growth opportunities as ALO continues to expand across Australia

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