As a B2B Customer Support Representative with Keeper, you will handle client requests and feedback via phone and email through Salesforce (including technical troubleshooting and real time assistance).
The Customer Support Representative will be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.
Key Skills for This Role
servicenow
Full Job Posting
Responsibilities
Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
Know when to escalate more in-depth issues to the Tier 2 team
Provide excellent B2B customer service and top notch support
Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them
Requirements
1+ years of experience in a business to business (B2B) technical support role
Experience with Google Docs and MS-office tools
Excellent communication and presentation skills, both written and verbal
Ability to work independently and as part of a team in a fast-paced, high-growth environment
Proven history of maintaining a high level of professionalism with clients
Preferred
Bachelor's degree
Salesforce experience
ServiceNow experience
Technical proficiency with smartphones, tablets and computers
Benefits
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Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Non-Exempt
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Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
Data We Collect
Information You provide:
Contact details, CV/resume, cover letter
Employment history, qualifications, work eligibility
Application responses and uploaded documents
Information We generate:
Interview notes, assessments, communications
Scheduling information
Information From Others:
Recruiter/referral information who submit your profile
References (with your consent, before final offer)
Public professional profiles
Background verification (post offer)
Voluntary Diversity and Equal Opportunity Information
We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
How We Use Your Data
Assess your application and suitability
Manage interviews and recruitment workflow
Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
Comply with employment law obligations
Legal Basis
Legitimate Interests (recruitment management, security and integrity of the hiring process)
Contracting steps (for progressed candidates)
Legal and regulatory compliance obligations; explicit consent where required
Who We Share Information With
Internal:
HR, hiring managers, interviewers, IT support for system administration
Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
Applicant tracking, recruitment systems and assessment providers
Background verification vendors (post offer)
Recruitment agencies (where applicable)
Tools to support communication, collaboration and to securely store your data
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
You opt into our talent database for further retention by providing consent (extended retention)
You're hired (transfers to employee records)
Your Rights
You have the following rights and can contact us at the email below to exercise them:
Access, correct, or delete your data, subject to applicable law and retention requirements
Object to or restrict processing
Withdraw consent (where applicable)
Request data portability
Lodge a complaint with your data protection authority
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
Contact - Candidates can send privacy questions to: privacy@keepersecurity.com
About Keeper Security
Cybersecurity
Password management and privileged access management platform protecting individuals and businesses from credential-based cyberattacks.
