AYS and Reservation Manager
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Key skills for this role
About the Role
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents pro.
Key Skills for This Role
Responsibilities
- Serve as property Manager on Duty and oversee all property operations
- Manage guest relations and resolve guest issues
- Lead and supervise guest services teams
- Handle complaints, disputes, and grievances
- Implement customer recognition programs
- Conduct human resource activities including training and performance appraisal
Requirements
- Leadership and interpersonal skills
- Ability to manage day to day operations
- Experience in guest services or front desk
- Financial management skills (budgets, payroll)
Full Job Posting
Job Summary
- Serves as the property Manager on Duty and oversees all property operations, ensuring the highest levels of hospitality and service.
- Represents property management in resolving guest situations and manages the flow of questions in the lobby.
- Serves as Guest Relations Manager and handles tracking of service issues.
Core Work Activities
- Utilize interpersonal and communication skills to lead, influence, and encourage others.
- Supervise and manage employees, including day to day operations.
- Handle complaints, settle disputes, and resolve grievances.
- Maintain strong working relationships with all departments.
- Ensure regular communication with employees to create business awareness.
- Comprehend budgets, operating statements, and payroll reports.
- Provide services above and beyond for customer satisfaction.
- Manage day to day operations ensuring quality and standards.
- Respond to and handle guest problems and complaints.
- Empower employees to provide excellent customer service.
- Implement customer recognition/service programs.
- Administer payroll and conduct human resource activities.
Qualifications
- Strong interpersonal and communication skills.
- Ability to lead and influence others.
- Experience in guest services or front desk operations.
- Financial management skills including budgets and payroll.
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