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AWS Cloud Engineer - Platform Operations
Miratech
Remote, CAN
Full-time
Senior · 5+ years experience
Remote
Discovered 3 weeks ago
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Responsibilities
- Support and enhance AWS infrastructure for Amazon Connect and related platform services.
- Manage Infrastructure as Code (IaC) using Terraform and automate operational tasks using Python and AWS CLI.
- Improve platform reliability by supporting incident response, RCA, disaster recovery, and production readiness activities.
- Build self-healing automation and operational runbooks to reduce manual effort.
- Develop dashboards, alerts, and monitoring solutions using CloudWatch, Dynatrace, Splunk, Grafana, and OpenTelemetry.
- Support CI/CD pipelines, cloud deployments, and release management activities.
- Collaborate with engineering and operations teams to improve cloud scalability, security, and operational excellence.
- 5+ years of experience in AWS Cloud Operations, Platform Engineering, or Site Reliability Engineering (SRE).
- Strong hands-on experience with AWS services including Lambda, CloudWatch, IAM, VPC, Route 53, S3, SNS, SQS, EventBridge, and DynamoDB.
- Strong experience with Terraform and Infrastructure as Code (IaC).
- Experience with Python, AWS CLI, PowerShell, or similar automation tools.
- Experience with GitHub, GitHub Actions, Jenkins, and CI/CD pipelines.
- Hands-on experience with observability tools such as Dynatrace, Splunk, CloudWatch, Grafana, or OpenTelemetry.
- Experience supporting production environments, incident management, change management, and release management.
- Strong communication and stakeholder management skills.
Nice To Have
AWS Certification (Solutions Architect, DevOps Engineer, or equivalent).
Experience with Amazon Connect, NICE CXone, Genesys Cloud, or other CCaaS platforms.
Experience with ServiceNow and automated remediation solutions.
Understanding of High Availability, Disaster Recovery, and operational resiliency.
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