jazzhr
AVP System Operations, Entertainment - CA - On Site
PrismHR
USA
Full-time
Senior Level
Onsite
USD 80000-90000 yearly
Discovered 1 weeks ago
Free
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- Provide executive oversight for entertainment system operations, including system support, issue resolution, testing, documentation, and training functions.
- Establish scalable service and support models that align with production schedules, touring demands, and episodic employment cycles.
- Define operational priorities, service levels, and performance metrics to ensure reliable, accurate, and compliant system operations.
- Ensure teams are structured to provide timely front‑line support, advanced troubleshooting, and system expertise for high‑volume, time‑sensitive entertainment clients.
- Oversee day‑to‑day and escalated system support for payroll, timekeeping, onboarding, and workforce management platforms.
- Act as an escalation point for critical, high‑impact, or client‑sensitive system incidents.
- Ensure comprehensive system testing strategies are in place, including user acceptance testing (UAT), regression testing, and productio.n readiness validation.
- Partner with Technology and Product teams to validate functionality against entertainment‑specific operational requirements.
- Oversee the creation, maintenance, and governance of standard operating procedures (SOPs) related to system support, payroll processing, exception handling, and compliance workflows.
- Ensure documentation is clear, current, and standardized across entertainment clients and operational teams.
- Ensure system support, testing, and operational processes comply with labor regulations, union/guild requirements, and PEO standards.
- Partner with Compliance, and Internal Audit teams to reduce operational risk and support audits or regulatory reviews.
- Identifies training needs and ensures proper training is developed and provided.
- Oversees the daily workflow of the department.
- Deep knowledge of entertainment industry workforce and payroll operations, including film, television, live events, touring, and episodic employment models.
- Strong understanding of PEO operating models, co‑employment structures, and regulatory responsibilities.
- Expertise in enterprise payroll, timekeeping, onboarding, and workforce management systems, including system integrations and data flows.
- Working knowledge of union and guild agreements, complex pay structures, fringes, residuals, and multi‑jurisdictional labor requirements.
- Knowledge of system support operations, incident management frameworks, testing methodologies (UAT, regression), and release readiness practices.
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