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AV Support Technician
UnifiedCommunications.com
Houston, USA
Full-time
Mid
Onsite
Discovered 1 weeks ago
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Core Values
Leadership – Lead with transparency, integrity, courage and heart.
Innovation – Fuel next-gen solutions through curious experimentation.
Knowledge – Achieve mastery via extreme learning and teaching.
Excellence – Work passionately to build a beloved company.
Relationship – Nurture amazing customer and partner relationships.
Convenience – Make it radically simple to do business with us.
Customer Support
Serve as the primary contact for customer technical issues via phone, email, and chat.
Troubleshoot and resolve hardware and software issues for AV systems, video conferencing tools (Microsoft Teams, Zoom), and related equipment.
Provide prompt and professional responses to customer inquiries, ensuring customer satisfaction.
Technical Troubleshooting
Diagnose and troubleshoot issues related to AV systems, structured cabling, audio/video conferencing, digital signage, and wireless networks.
Escalate complex issues to higher-level support teams or OEMs as needed.
Maintain documentation of technical support cases, including resolutions and follow-up actions.
System Setup and Configuration
Assist clients in setting up and configuring AV systems, including cameras, microphones, displays, and control systems.
Guide customers through product features and best practices for utilizing AV equipment.
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