indeed
Automotive Service Advisor
Precision Power Auto Garage
Ras Al Khor, UAE
Full Time
Mid
Onsite
AED 3,500/month / month
3 weeks ago
Customer ServiceAutomotive TechnologySchedulingSalesCommunicationProblem Solving
Free
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Customer ServiceAutomotive TechnologyScheduling
About the Role
Precision Power Auto Garage seeks an Automotive Service Advisor to greet customers, consult on repairs, schedule appointments, and manage workflow. Requires 3 years of UAE experience, automotive knowledge, and excellent customer service skills.
Key Skills for This Role
Customer ServiceAutomotive TechnologySchedulingSalesCommunicationProblem Solving
Responsibilities
- Greeting customers and directing them to available mechanics
- Consulting with mechanics regarding necessary repairs and possible alternatives
- Using knowledge of products and services to sell or provide in depth information about available parts and service options
- Answering questions about service outcomes and scheduling appointments, vehicle drop off, and pick up
- Providing customers with information on warranty protections, cost savings, and trade in advantages
- Managing and overseeing the dealership's workflow and schedule
- Calling customers to advise them about service changes or car pick up times
- Maintaining positive customer relationships to ensure repeat business
- Ensuring all details on services rendered and costs are related to customers and processing payments
- Liaising with service technicians about parts ordering and ensuring parts are available when needed
Requirements
- Experience in the automotive field
- UAE: 3 years (Required)
- A strong understanding of automotive technology and the automotive industry
- Proficiency with industry specific software
- Excellent customer service, interpersonal, and communication skills
- Strong organizational, decision making, and problem solving skills
- The ability to communicate with mechanics, customers, and management
Full Job Posting
Job Responsibilities
- Greeting customers and directing them to available mechanics.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop off, and vehicle pick up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or car pick up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Service Advisor Requirements
- An associate's degree in mechanics or a related field may be advantageous.
- Experience in the automotive field may be advantageous.
- A strong understanding of automotive technology and the automotive industry.
- Proficiency with industry specific software.
- Excellent customer service, interpersonal, and communication skills.
- Strong organizational, decision making, and problem solving skills.
- The ability to communicate with mechanics, customers, and management.
Pay
- From AED 3,500.00 per month
Experience
- UAE: 3 years (Required)
Work Location
- In person
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