Automotive Service Advisor

Service Advisor Responsibilities

• Greet customers and guide them to the reception area.
• Work with mechanics to understand the repairs needed and suggest the best options.
• Use your knowledge of our products and services to give customers clear information about parts and services.
• Answer customer questions about service results and help schedule drop-off and pick-up appointments.
• Provide advice to customers about warranty coverage and ways to save money.
• Manage the workflow and service schedule at the dealership to keep everything running smoothly.
• Keep customers updated on service changes, vehicle pick-up times, and share videos of car inspections and repairs.
• Build and maintain positive relationships with customers to encourage them to return.
• Clearly explain all service details and costs to customers and handle their payments.
• Work with service technicians to order parts and make sure they are available when needed.
• Prepare Job Cards for inspections and customer records.
• Create accurate service estimates for customers.

Requirements

• Arabic speaker is a must.
• Experience in the automotive field is preferred.
• Good understanding of car technology and the automotive industry.
• Strong customer service, communication, and people skills.
• Ability to communicate clearly and prepare estimates in English.
• Good organizational, decision-making, and problem-solving skills.
• Ability to communicate effectively with mechanics, customers, and management.
• Proven experience in Communicating fluently and preparing needed estimates in English
• Strong organizational, decision making, and problem-solving skills.
• Must be fluent in English and Arabic; knowing additional languages is a plus
• If you have the right skills and are interested in working in the automotive industry, we would love to hear from you!

Job Type: Full-time

Application Question(S)

• Will you be able to join immeditley ?
• How many years of experience in UAE ?