naukri
automotive service advisor
AutoGuru Auto General Repairing LLC
Dubai, UAE
Senior
3 weeks ago
Customer ServiceDiagnostic SkillsEstimationScheduling
Free
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Customer ServiceDiagnostic SkillsEstimation
About the Role
Serve as the main customer contact, providing service estimates, diagnosing concerns, and ensuring effective communication while utilizing automotive knowledge and service manag.
Key Skills for This Role
Customer ServiceDiagnostic SkillsEstimationScheduling
Responsibilities
- Act as the primary point of contact for customers, ensuring clear communication regarding service needs and expectations
- Diagnose customer concerns by actively listening and asking detailed questions, translating technical jargon into understandable terms for clients
- Prepare and present detailed service estimates that itemize necessary repairs and their associated costs, ensuring transparency
- Schedule service appointments efficiently, balancing customer needs and technician availability to optimize workflow
Requirements
- Act as the primary point of contact for customers, ensuring clear communication regarding service needs and expectations
- Diagnose customer concerns by actively listening and asking detailed questions, translating technical jargon into understandable terms
- Prepare and present detailed service estimates that itemize necessary repairs and associated costs
- Schedule service appointments efficiently, balancing customer needs and technician availability
Full Job Posting
Responsibilities
- Act as the primary point of contact for customers, ensuring clear communication regarding service needs and expectations.
- Diagnose customer concerns by actively listening and asking detailed questions, translating technical jargon into understandable terms for clients.
- Prepare and present detailed service estimates that itemize necessary repairs and their associated costs, ensuring transparency.
- Schedule service appointments efficiently, balancing customer needs and technician availability to optimize workflow.
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