Automotive Service Advisor
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Key skills for this role
About the Role
MATRIX AUTO is looking for an Automotive Service Advisor with at least 1 year of experience to greet customers, diagnose car issues, coordinate repairs, and ensure quality service.
Key Skills for This Role
Responsibilities
- Greet customers and offer excellent customer service from intake to release of their vehicles.
- Determine and diagnose car issues based on customer description and vehicle condition.
- Translate customer reported problems to actionable work orders for technicians to complete.
- Order necessary parts from suppliers and double check that they are delivered to technicians.
- Ensure that automotive work provided to customers meets company quality standards.
- Invoice and collect payment from customers for services rendered.
- Handle and resolve customer complaints regarding services.
- Maintain customer records and enter data into computer databases.
Requirements
- Diploma (Required)
- Automotive service advisor: 1 year (Required)
- English (Required)
- UAE DRIVING LICENCE (Preferred)
Full Job Posting
Responsibilities
- Greet customers and offer excellent customer service from intake to release of their vehicles.
- Determine and diagnose car issues based on customer description and vehicle condition.
- Translate customer reported problems to actionable work orders for technicians to complete.
- Order necessary parts from suppliers and double check that they are delivered to technicians.
- Ensure that automotive work provided to customers meets company quality standards.
- Invoice and collect payment from customers for services rendered.
- Handle and resolve customer complaints regarding services.
- Maintain customer records and enter data into computer databases.
Requirements
- Diploma (Required)
- Automotive service advisor: 1 year (Required)
- English (Required)
- UAE DRIVING LICENCE (Preferred)
Pay
- AED 2,000.00 AED 3,000.00 per month
Job Type
- Full time
Work Location
- In person
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