Automation Developer

Support Desk Responsibilities

• Receive internal and external client inquiries primarily via email or Zendesk regarding product functionality or issues; research with the client to fully diagnose the issue, develop creative solutions, and respond within established timelines.
• When appropriate, provide consultative guidance to internal and external customers toward resolution of their service issues.
• Collaborate with internal and external subject matter experts as necessary to resolve customer issues.
• Logically diagnose and resolve intermediate to advanced issues or determine the resources required for resolution.

Technical Responsibilities

• Consult with internal customers to understand specific needs, develop technical requirements, and recommend best practices and alternative solutions as needed.
• Analyze business processes to identify automation opportunities and design custom end-to-end technical workflows.
• Connect processes across enterprise applications, databases, and APIs where appropriate.
• Perform system maintenance duties and ensure applications remain current with vendor releases, patches, and other requirements.
• Ensure all application changes and upgrades follow a standard process, while keeping exceptions to a minimum. When necessary, coordinate with other departments to confirm needs are met.
• Document automation design for governance and audit purposes.
• Work directly with third-party vendors to manage projects when necessary.

Required Skills & Qualifications

• Two or more years of experience in the travel industry.
• Expertise in at least one Global Distribution System (GDS).
• Proficiency in programming languages such as Python, JavaScript, or C#.
• Solid understanding of JSON, XML, web services, and SQL databases.
• Strong attention to detail.
• Strong analytical mindset.
• Ability to work under pressure, manage ambiguity, and handle multiple priorities.

Work Environment