Automation & Controls Specialist

In this role, you’ll be a key driver of performance and customer satisfaction across our distribution network and end users.

Deliver technical training to distributors and partners to strengthen product knowledge and service capabilities

Develop and implement training programs and materials tailored to partner needs

Support distributors in installation, maintenance, and troubleshooting best practices

Identify opportunities for upselling and cross-selling during technical interactions

Program, configure, and troubleshoot PLC-controlled systems.

Support commissioning, startup, and optimization of capital equipment.

Analyze system performance and identify opportunities for improvement.

Diagnose and resolve issues involving automation systems, controls, sensors, electronic devices, and communications networks.

Assist customers and distributors with technical troubleshooting and performance optimization.

Provide recommendations regarding system settings, programming, and operational improvements.

Support equipment upgrades, enhancements, and implementation of new technologies.

Provide on-site technical support, troubleshooting, and system optimization at customer locations

Partner with Sales on customer visits to support new business development

Respond to technical inquiries and ensure timely resolution of issues

Build strong relationships with distributors, partners, and dairy producers

Act as the primary technical liaison between customers, partners, and internal teams

Capture and share field feedback to support product and service improvements

Monitor market trends, competitor activity, and product performance

Provide insights and recommendations based on field data and analysis

Contribute to ongoing improvements in technical support and training processes

Associate degree in Engineering (Electronic, Mechatronic) or related field preferred

3+ years of experience in automation and control systems engineering

Strong knowledge of electronics, PLC-controlled systems, and troubleshooting

Experience training or supporting distributors or partners

Excellent communication and training skills

Ability to manage multiple priorities in a fast-paced environment

Customer-focused mindset with strong problem-solving skills

Willingness and ability to travel extensively across America

Fluently communicate verbally and written in English

This is a remote, field-based role requiring frequent travel to dairy farms and distributor locations.

You’ll work in a mix of environments—from home office settings to hands-on agricultural sites, including milking parlors and equipment rooms.

Be part of a global leader in dairy solutions and innovation

Work directly with cutting-edge milking technology and systems

Make a visible impact on farm performance and customer success

Join a collaborative, international team focused on growth and development

If you’re passionate about agriculture, technology, and helping customers succeed, we’d love to hear from you!