Automated Operations Engineer -NOC
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Key skills for this role
Role Overview
Manage a 24x7 Network Operations Center environment as an Automated Operations Engineer.
Ensure seamless service delivery, meet contractual obligations, and lead the team by example.
Key Skills for This Role
Full Job Posting
About This Opportunity
Manage a 24x7 Network Operations Center environment as an Automated Operations Engineer.
Ensure seamless service delivery, meet contractual obligations, and lead the team by example.
NOC Operations
- Own day-to-day NOC operational performance and ensure smooth network operations.
- Lead the team to meet SLAs and KPIs for network surveillance and first-level troubleshooting.
- Manage trouble tickets and follow up on resolutions under the MSTOP process.
- Ensure new node integrations follow standardized processes.
Team and Stakeholder Management
- Coordinate with NPI, NPO, Optimization, SRF, Field Operations, and Customer Support teams.
- Forecast manpower requirements and manage team capacity.
- Conduct performance appraisals and support Balanced Scorecard fulfillment.
- Maintain team morale, manage attrition, and support competence development.
Reporting and Security
- Publish KPI and SLA reports to MSIP, customers, and relevant stakeholders.
- Drive performance reviews and implement corrective and preventive actions.
- Report security breach incidents and suggest corrective measures.
Required Experience and Technical Skills
- Degree in Electronics and Telecommunication Engineering.
- 3–4 years of experience in telecom network operations.
- Knowledge of GSM, CDMA, telecom service networks, SQL, Perl, and PostgreSQL.
- People management, customer relationship management, and strong interpersonal skills.
Certifications and Languages
- ITIL, CCNA, JNCIA, or CCIP certifications are preferred.
- Proficiency in written and spoken English and Hindi.
- Academic credentials must be from recognized and accredited institutions and are subject to verification.
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