Auto Service Advisor

About Kunes Auto Group: Kunes Auto Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service.

With over 40 locations across the Midwest, we pride ourselves on our focus on community, employee development, and providing top-tier automotive solutions.

Join our team and become part of a fast-growing company that puts people first!

Kunes Auto Group is seeking a customer-oriented, Experienced Automotive Service Advisor to join our team.

In this role, you will serve as the vital link between our customers and the service department, ensuring their vehicles receive top-notch care.

You’ll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way.

• Greet customers warmly, assess their vehicle concerns, and record their needs.
• Prepare detailed repair orders, including labor and parts estimates, for customer approval.
• Communicate with customers about inspection results and recommend necessary corrective actions.
• Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
• Schedule service appointments, ensuring a seamless and efficient process.
• Maintain high customer satisfaction standards by addressing concerns promptly.