Auto Parts Sales Representative
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About the Role
Sales & Customer success (Automotive Spare Parts) UAE Role Overview As the Sales & Customer Success Coordinator at Vinzone, you are the primary bridge between our customers and our technical pricing team.
Key Skills for This Role
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Overview
Sales & Customer success (Automotive Spare Parts) UAE
Role Overview
As the Sales & Customer Success Coordinator at Vinzone, you are the primary bridge between our customers and our technical pricing team.
You will manage the end-to-end customer journey: from the first "Hello" and VIN collection to delivering a competitive quote and ensuring the part is delivered to a satisfied customer.
1. Inquiry Management & Lead Qualification
- Respond to customer inquiries across all channels (WhatsApp, Website, Social Media, Phone).
- Accurately collect vehicle details, including VIN (Vehicle Identification Number) and specific part requirements.
- Filter and prioritize requests based on urgency and part availability.
- Advise customers on the best choice between Genuine (Agency), OEM, and high-quality Aftermarket brands available in the UAE market.
2. Internal Coordination & Quotation
- Liaise with the Purchasing Team to get accurate costs for local and international parts.
- Prepare and send professional quotations via our ERP, ensuring all terms (validity, shipping, and returns) are clearly communicated.
- Explain technical differences between New, OEM, and Imported parts to the customer.
3. Sales Conversion & Follow-up
- Proactively follow up on sent quotations to convert inquiries into confirmed orders.
- Handle objections regarding pricing or lead times using Vinzone’s established value proposition.
- Confirm payments and coordinate with the Accounting/Logistics teams to trigger the order process.
- Actively engage with the UAE automotive community (Workshops and Retail) to build a loyal client base.
- Upsell related components
4. Relationship Management & After-Sales
- Keep the customer updated on the status of their shipment (especially for international orders).
- Conduct follow-up checks after delivery toQue ensure part compatibility and customer satisfaction.
- Manage any return requests or "damaged part" claims according to company policy.
- If quotation is rejected by client, the sales representative must know the reason
Requirements & Qualifications
- Experience: 3–5 years in Spare Parts Sales within the UAE (Knowledge of the Sharjah Industrial Area and Dubai spare parts markets is a major plus).
- Industry Knowledge: Strong understanding of automotive spare parts and the importance of VIN accuracy.
- Deep understanding of GCC-spec vs. Imported (US/Japan) vehicle requirements is an advantage
- Software Proficiency: High proficiency in ERP/CRM systems. Experience with Odoo is a major plus.
- Communication: Fluent in English (written and verbal). (Urdu/Hindi is an additional advantage).
- Soft Skills: High level of patience, "soft-selling" ability, and extreme attention to detail.
- Proactive Attitude: A "closer" mindset—someone who doesn't wait for the customer to call back.
- Communication: Ability to communicate professionally with both individual car owners and seasoned workshop mechanics.
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